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Privacy and data information
Pure Casino Australia Privacy Policy
This Privacy Policy explains how Pure Casino handles personal information for players in Australia. It covers the information we collect, why we use it, how it may be shared, and the choices available to you when using Pure Casino services.
Clear data-use informationAccount and security controlsPrivacy request support
Privacy action centre
Manage your Pure Casino privacy preferences
Use the options below to request access to personal information, correct account details, ask a privacy question, or update available communication choices. To protect account security, requests may require identity verification before they can be completed.
Choose access, correction, communication preferences, or another privacy-related enquiry through the request form below.
Pure Casino may ask for reasonable information to confirm that a request is being made by, or for, the authorised account holder.
Responses are provided through an appropriate and secure channel after the request has been assessed.
Why Pure Casino may use information
Information is used only where it supports a clear service, legal, security, or communication purpose.
Information categories at a glance
The categories below help explain the types of information that may be relevant to your Pure Casino account and experience.
5categories
- Account details38%
- Device & usage23%
- Payment activity18%
- Support records12%
- Preferences9%
Privacy request journey
A straightforward request flow helps keep personal information protected while your enquiry is handled.
1
Submit your requestSelect the relevant privacy option and provide your registered account details.
2
Identity checkReasonable verification may be requested to protect your account and information.
3
Request assessmentThe request is reviewed against applicable obligations, security needs, and account records.
4
Secure responseYou receive an outcome or follow-up through an appropriate communication channel.
Your privacy control options
These options show the practical areas where you can manage information and communications connected with your account.
Information we may collect
Personal information used to provide a secure Pure Casino service
Pure Casino may collect information directly from you, automatically when you use the website or services, and from permitted service providers or verification sources. The exact information involved depends on the features you use and the support you request.
| Information category | Examples | Why it may be used | Typical source |
|---|---|---|---|
| Account information | Name, date of birth, email address, mobile number, account settings. | To create and administer an account, communicate with you, and provide requested services. | Information you provide during registration or account updates. |
| Identity and verification information | Information or documents used to confirm identity, age, account ownership, or eligibility. | To maintain security, prevent misuse, and meet applicable verification and compliance obligations. | You, authorised verification partners, and permitted data sources. |
| Transaction information | Deposit, withdrawal, payment method, and account activity records. | To process requests, keep records, investigate concerns, and protect against unauthorised activity. | You, payment service providers, and account records. |
| Device and usage information | IP address, browser type, device identifiers, log data, pages viewed, and cookie-related data. | To operate the site, improve stability, detect suspicious activity, and understand service performance. | Your device and browser when you visit or use Pure Casino services. |
| Support and preference information | Support messages, feedback, complaint records, and communication preferences. | To respond to enquiries, improve assistance, maintain records, and respect your contact choices. | You and interactions with Pure Casino support channels. |
How information is used
Purposes for processing personal information
Pure Casino uses personal information only where there is an appropriate reason to do so. This can include providing services you request, protecting players and the platform, complying with legal obligations, and communicating in line with your preferences.
Providing and improving services
Information may be used to maintain your account, process account activity, provide player support, and understand how core site features perform.
- Register, authenticate, and administer accounts
- Respond to support requests and service messages
- Maintain service reliability and resolve technical issues
- Personalise non-essential features where available
Security, prevention, and compliance
Protecting player information and the integrity of services may require monitoring, verification, and record keeping.
- Detect suspicious, fraudulent, or unauthorised activity
- Confirm account ownership, age, or identity where necessary
- Apply relevant legal, regulatory, or responsible-play obligations
- Investigate disputes, security incidents, and complaints
Communications and preferences
Pure Casino may send important operational messages and, where permitted, marketing communications based on your selected preferences.
- Send account, security, and service notifications
- Provide updates related to requests you make
- Manage marketing preferences and unsubscribe choices
- Keep a record of communication choices
Analytics, cookies, and site performance
Cookie and similar technology information can help the website remember choices, protect sessions, and improve service performance.
- Support secure sessions and account sign-in
- Remember preferences where applicable
- Measure site performance and identify errors
- Help maintain a smoother browser experience
Sharing and protection
When Pure Casino may share personal information
Personal information may be shared when needed to provide services, support security, comply with applicable requirements, or work with trusted service providers acting on Pure Casino’s behalf. Sharing is limited to what is reasonably necessary for the relevant purpose.
| Recipient type | Reason for sharing | Privacy expectation |
|---|---|---|
| Technology and hosting providers | Supporting the website, account systems, security tools, communications, and data storage. | Providers are expected to handle information only for authorised service purposes and subject to appropriate safeguards. |
| Payment and verification partners | Processing payment-related requests, confirming details, maintaining security, and helping prevent misuse. | Only relevant information is shared for the requested transaction, verification, or security function. |
| Professional advisers and service partners | Obtaining legal, compliance, audit, support, or operational assistance where required. | Access is restricted to the information needed for the specific service or obligation. |
| Authorities or third parties where required | Responding to lawful requests, protecting rights and safety, or meeting applicable obligations. | Information is disclosed only where permitted, required, or reasonably necessary in the circumstances. |
| Corporate transaction participants | Considering or completing a business restructure, sale, merger, or transfer of assets. | Information is handled with confidentiality protections and only as appropriate for the transaction. |
- Pure Casino does not sell personal information as a standalone product.
- Where information is processed outside Australia, reasonable steps may be taken to support appropriate protection and lawful handling.
- Access to personal information is limited to authorised people and service providers with a legitimate need to use it.
Security and retention
How Pure Casino helps protect information
Pure Casino uses reasonable technical, organisational, and administrative measures designed to reduce the risk of unauthorised access, misuse, loss, or disclosure. No online system can guarantee absolute security, so players should also protect account credentials and devices.
Keep your account information secure
Use a unique password, do not share account access, and contact support promptly if you believe your account or registered email may have been accessed without permission.
Security measures
- Access controls and account authentication processes
- Monitoring designed to identify suspicious activity
- Secure handling practices for sensitive account processes
- Restricted staff and provider access based on role and need
Retention approach
- Information may be kept while your account remains active
- Some records may be retained after account closure where required or appropriate
- Retention periods consider legal, security, dispute, and operational needs
- Information is reviewed and managed according to applicable internal procedures
Your choices and requests
Privacy options available to Pure Casino Australia players
Depending on your circumstances and applicable privacy requirements, you may be able to ask about access to personal information, request corrections, update contact preferences, or raise a concern about how information has been handled.
Access and correction
You can request access to relevant personal information and ask for incorrect, incomplete, or out-of-date details to be corrected.
Marketing preferences
You can update available communication preferences or use unsubscribe options included in marketing messages.
Cookies and similar technologies
Your browser may provide cookie controls. Adjusting these controls can affect certain site functions, account sessions, and remembered preferences.
Privacy concerns
Contact Pure Casino first so the privacy team can review the matter and provide a clear response. You may also seek independent guidance from the relevant Australian privacy authority.
Request support
Privacy request helper
This form is a visual guide to the details that may help Pure Casino route a privacy request efficiently. Do not include passwords, complete payment card details, or sensitive security codes.
Additional information
Children, updates, and policy contact
Age-restricted services
Pure Casino services are intended only for people who meet the applicable age and eligibility requirements. Pure Casino does not knowingly seek to collect personal information from people who are not permitted to use the services.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to services, legal requirements, technology, or privacy practices. The current version should be reviewed periodically for the latest information.
Questions and complaints
Contact Pure Casino through the official privacy support route with your concern and relevant account details. The privacy team will review the matter and respond through an appropriate channel.
Australian privacy guidance
Independent information about privacy rights and complaint pathways is available from the Office of the Australian Information Commissioner.
Your next privacy step
Keep your Pure Casino information accurate and secure
Review your account details, update communication preferences when needed, and use the official privacy support route for access, correction, or privacy-related enquiries.
Last updated: 1 July 2026
Pure Casino Australia Privacy Policy FAQs
Find answers to common questions about privacy, personal information and data controls at Pure Casino Australia.
What does the Pure Casino Australia Privacy Policy cover?
The Pure Casino Australia Privacy Policy explains how personal information connected with your account and use of the website may be collected, used, stored and protected. It also outlines the privacy choices available to Australian users.
What personal information may Pure Casino collect in Australia?
Pure Casino may process information you provide when creating or managing an account, contacting support or using site features. This can include account, contact, verification and technical information needed to operate the service securely.
How does Pure Casino use cookies?
Pure Casino may use cookies and similar technologies to support essential site functions, remember preferences, improve performance and help protect accounts. You can manage browser cookie settings, although some website features may be affected.
How does Pure Casino protect my account information?
Pure Casino uses appropriate safeguards designed to help protect account information and support secure website use in Australia. Users should also keep passwords confidential and contact support promptly about suspected unauthorised access.
Can I request access to or correction of my personal information?
Australian users can contact Pure Casino through the available privacy or support channel to ask about access to, correction of or updates to personal information. Requests are handled in line with the applicable privacy process.
How can I contact Pure Casino about a privacy question?
For questions about the Pure Casino Australia Privacy Policy or your personal information, use the official support or privacy contact details provided on the website. Include enough account information for the team to identify and address your request safely.
